Cookie & Privacy Statement

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1. Introduction

You are visiting a website that forms part of the online network of the Keesing Media Group B.V. and its subsidiaries (KMG), the largest publisher of puzzle magazines in Europe. This Privacy and Cookie Statement applies to all products, websites, services and activities of KMG and its subsidiaries unless they are explicitly governed by their own privacy statement.

When using the services of KMG, KMG and/or third parties may collect information about your use of these services and other websites. KMG believes it is important to treat your personal data with care and confidentiality. KMG complies with all the relevant laws and regulations including the Personal Data Protection Act, the Telecommunications Act, and the codes of conduct of the DDMA (Dutch Dialogue Marketing Association) and other applicable privacy laws and regulations.


2. Processed personal data and controller

When you subscribe to one of our products or services or when you register, order a publication, sign up for an email newsletter, participate in a sales promotion campaign, use our digital services, contact KMG or any of its subsidiaries, or otherwise make use of the services of (part of) KMG, the personal information provided by you is recorded and processed under the responsibility of KMG.

In addition to the personal data you provide to KMG yourself, KMG may collect additional personal information concerning your use of the services of KMG and record and process this information. This concerns the following personal data:

  • information concerning equipment used such as a unique device ID, version of the operating system and the settings of the device you use to access a service;
  • information concerning the use of a service, such as the time you use it and the type of service used;
  • location data from your device or derived from your IP address transmitted to us when you use a particular service;
  • information available in external sources. We may receive information about you from public or commercially available sources; for example, a social media site if you connect to our services through that social media site.

The data controller is Keesing Media Group B.V., Naritaweg 235, 1043 CB Amsterdam.


3. Purposes of data processing

KMG will process your personal data for the following purposes:

  • the formation and performance of the agreement, for example to provide the products, services or information selected by you;
  • if you have purchased a paid service or product, for invoicing purposes;
  • to enable you to place and exchange information through one of the digital services of KMG or to contact other users of those digital services;
  • to keep you informed of the products and services of KMG; if desired;
  • to send you a newsletter, user information, service message or other (electronic) message;
  • to enable login via social sites (provided by third parties);
  • to show you targeted ads (by selling available advertising space to third parties); for example, showing you an advertisement of a product or service which KMG believes you may be interested in on the basis of its processed data. KMG may use your personal information to create a profile based on which KMG tries to assess your interests. Ads provided by KMG (or third parties) can be aligned to your profile;
  • to improve products and services. Based on information about your interests and your use of our products and services, we try to improve our products and services and to better adjust them to your use or your interests;
    to comply with the laws and regulations applicable to KMG.

Your personal data can be exchanged for the purposes referred to above or made available to all companies of KMG that use this Privacy and Cookie Statement. It is also possible that when you use various KMG products and/or services, the data provided in that context is combined to form a profile with data from (the use of) other KMG products and/or services. When you use our digital services, an account can be created automatically using the personal data you have already supplied in the context of one of our other services.  All subsidiaries that can access your personal data offer the same level of protection as KMG.


4. Provision of data to third parties.

Your data will not be provided to third parties that do not form part of the KMG group without your consent, except for the following. Your data may be provided without your consent to parties engaged by KMG for the performance of its services (for example, the supplier of a product ordered by you). In such a case, your information is only used for the purpose for which you provided it (e.g. the delivery of the product).  These third parties act as processor for KMG whereby KMG concludes a processor agreement with these parties.

In addition, KMG can be required to provide certain data under the applicable legislation and regulations, for example to the police in connection with a criminal investigation. In these cases, KMG will only provide data if it is clear that it is legally required to supply the data.

Finally, KMG can disclose your data to third parties, for example if a third party considers that the content of your ad infringes its intellectual property rights, or that an unlawful statement has been posted on one of the forums provided by KMG. In these cases, KMG will only provide your data under strict conditions, always taking your interests into account.


5. Telephone calls

Telephone calls to the customer service of KMG businesses can be recorded for training and coaching purposes. The recordings will not be kept longer than strictly necessary and are not accessible to unauthorised persons.


6. External service providers and other sites

If you arrive at the site or application of a third party using a digital service of KMG, the terms and conditions and privacy policy of the third party concerned apply. You are advised to consult the privacy policy of the third party. For digital services of KMG to which you gain access through social media services of third parties, KMG will process the login data used by you in the same manner as described in this Privacy and Cookie Statement.


7. Data protection

KMG respects the privacy of everyone involved and ensures that personal data is treated confidentially and with the utmost care. All personal data is securely stored in the records of KMG. This database is accessible only to employees of KMG, insofar as necessary in the context of their tasks. Furthermore, KMG makes reasonable efforts to secure its systems against any loss and/or any form of unlawful use or processing, and uses appropriate technical and organisational measures to that end in accordance with the state of the art. However, KMG is not liable for unlawfully obtained access to computers or files, viruses spread through advertisements or other illegal programs or files, or any other consequence of the provision of information to KMG.


8. Access and correction of data and right of objection

Inspection and correction: You may at any time and at no cost inspect your data processed by KMG and amend this data if desired. You can submit this request by email via [email protected] or by post, see the address details below. KMG will respond to such requests as soon as possible, but not later than four (4) weeks.

Objection: you may at all times object to the use of personal data for direct marketing purposes and/or to receiving marketing information regarding the products or services of KMG or targeted offers by e-mail, telephone, post and/or SMS, by sending a request to [email protected] or by post to the postal address below. The emails sent by KMG include an opt-out option. If you use this option, you will no longer receive such messages. You cannot opt out of information messages.

Removal: if you want KMG to remove your personal data and/or account, you can request this by sending an email to aan [email protected]. Some personal data may also be retained after a removal request. This is for instance the case if this is necessary to for handling placed orders or if KMG is legally required to retain such data.

Limitation of processing: if you have valid reasons to request limitation of the processing, for instance because you contest the accuracy of the personal data processed by KMG, or you have filed an objection against the processing of your personal data by KMG, you can request this by sending an email to [email protected].

Transferability of data: if the processing of personal data by KMG is based on your consent and is carried out via automated processes, you can request to receive the personal data you have provided to KMG in a structured, current and machine-readable form. You can address this request to [email protected].

Withdrawing permission: you can withdraw your permission for the processing of your personal data by KMG at any time.

Complaint: if you have a complaint about the use of personal data by KMG, you have the right to file a complaint with the Dutch Data Protection Authority.

If you wish to exercise one of the rights referred to above, you can do so in writing via:
Keesing Media Group
Attn. Customer Registration
Naritaweg 235
1043 CB Amsterdam

Or you can send an email to [email protected]


9. Data processing in KMG apps

KMG apps for iOS and Android that are listed in the KMG account in the Apple App Store and in Google Play make use of the below app server domains to process data in accordance with this Cookies and Privacy Policy and with the privacy and security declarations in the App Store and Google Play.

The following data may be collected, processed, and stored on our servers when you use our apps:

  • Your primary account and/or email address (when registering)
  • Your device ID
  • Information regarding your in-app purchases

We use this data to provide you with our services and to improve our products. We may also use this data to communicate with you regarding updates or changes to our services.


10. Cookies

When you use the services of KMG, information about your use of these services and other websites can be collected by KMG and/or third parties, for example through cookies.
A cookie is a small file that is sent along with pages from a website and stored on the hard drive of your computer by your browser.

More information about cookies is available in our cookie statement.


11. Retention periods

Personal data will not be retained any longer than necessary for the purpose for which it was collected or processed.


12. Transfers to countries outside the EEA

KMG or third parties engaged by KMG will only store or process your personal data outside the EEA if this is in compliance with the applicable regulations for the transfer of personal data to countries outside the EEA.


13. Amendments to this Cookies and Privacy Statement

KMG reserves the right to amend this Cookies and Privacy Statement. Amendments will be published on this page. We recommend that you regularly consult this Cookies and Privacy Policy to ensure that you are always informed of the contents of the Cookies and Privacy Policy in force.


14. Transfer of companies

KMG can transfer its company, subsidiary and/or services to a third party. In that case, your personal data will also be transferred to the party concerned. If you no longer wish to use the services of KMG after this, you can request that your data be deleted.


15. Contact

For questions or comments about this privacy and cookie statement, please contact:
Keesing Media Group
T.a.v. Customer Registration
Naritaweg 235
1043 CB Amsterdam.

Or send an email to [email protected]

This Privacy and Cookie Policy was last changed on January 24 2023.